There's been numerous times where I've tried to create/edit an image and firefly says something went wrong and to try again later...with no refund of the credits.

Hi plawest24!

Sorry to hear that. Would you mind checking your account again and see if the credits have been restored? Also, if possible, could you share the reference image so we can test it on our end? 

Let us know. Happy to investigate.

Thanks, 

Kartika

moved to questions