They take away my credits for upgrading, and then the process is cut short; it doesn't upgrade, and they end up charging me for the credits. This has happened to me 6 times already.

Hey ​@Marvin_Landa3055 and ​@active_vibrancyeb4c 

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<
Cheers

Nate

every time I generate a video it messes it up no matter hoe perfect and detailed the prompt is and then when you do go to edit said video it cuts the video short and messes it up wasting my credits and my money, either give me back my credits or fix this mess

it keeps doing that for me as well waisting credits and money and not to mention time