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Participant
September 2, 2026

This did not follow the prompts at all. I'm using up my credits and getting bad videos.

  • September 2, 2026
  • 1 reply
  • 11 views

Kind of rude to get charged for credits on videos that are poor quality and do not match the prompts at all.

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    September 2, 2026

    Hi ​@Randy Hutcheson,

     

    Thank you for sharing your feedback. I'm sorry to hear that the generated video did not match your prompt and that you feel the results were not worth the credits used. I understand how frustrating it can be when you invest time and credits into a generation and the output doesn't align with your creative intent.

    To help us better understand the issue, could you provide a few additional details?

    A few questions:

    • Which Firefly video feature were you using (Text to Video, Image to Video, or another workflow)?
    • What prompt did you enter, and what specifically was missing or incorrect in the generated video?
    • Did you use any reference images, videos, or style settings?
    • Which model was selected when generating the video?
    • Have you seen similar results across multiple generations, or was this limited to a specific prompt?

     

    Regards,

    Tarun