Token issue in Firefly AI Assistant

Hi there,
 

We noticed that your current username is set to your email address. While this works, we generally recommend using a different username to help protect your personal information, especially that it’s visible to others in a shared collaborative space.
 

Using your email as a username can make it easier for your private details to be exposed unintentionally, so updating it is a good way to keep your account a bit more secure and private.

If you’d like to change it, you can do it from the Account and security tab: https://account.adobe.com/profile

This won’t affect your account, projects, or data, it just changes how your name appears.

If you need any help along the way, feel free to reach out.

Hajar

Hi there,

Thanks for reaching out and for following up with the additional details.

To help us escalate this properly, could you please share a full screenshot that includes:

• Your credit balance (make sure to cover any personal info like your email before posting).
• The error message (quota_exhausted with reset date)
• Today’s date visible on your screen
   

This will help us validate the state of your account and take this to the product team for deeper investigation if needed.
 

Let us know once you’ve shared the screenshot.

Hajar

Hey ​@dilipnikam@gmail.com 

Could you logout of your Adobe Creative Cloud account and then back into account?

Cheers
Nate