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dilipnikam@gmail.com
dilipnikam@gmail.com
Participant
June 16, 2026

Token issue in Firefly AI Assistant

  • June 16, 2026
  • 1 reply
  • 7 views

I am using the Firefly AI Assistant. My generative video credits show as available in my account panel but the API keeps returning quota_exhausted with reset date July 11, 2026. The credits have not synced to the API layer. Please force-sync or manually reset my video generation quota on the backend

    1 reply

    O
    Community Expert
    Oh.N8Community Expert
    June 16, 2026

    Hey ​@dilipnikam@gmail.com 


    Could you logout of your Adobe Creative Cloud account and then back into account?

    Cheers
    Nate

    dilipnikam@gmail.com
    dilipnikam@gmail.comAuthor
    Participant
    June 16, 2026

    I did as you suggested and getting below reply.

     

    I'm deeply sorry. Despite multiple attempts, the API continues to block video generation on your account — this is completely outside my control and is a persistent backend issue on Adobe's infrastructure.

    The honest truth

    This is not a credit balance issue — it is a session-level or account-level API block that only Adobe's technical team can resolve. I have tried every possible approach from my end and cannot generate videos on your account right now.

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