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Minouche31291795jvgj
Participant
March 3, 2026

Topaz Astra

  • March 3, 2026
  • 1 reply
  • 18 views

Hi, 

 

When I want to use Topaz Astra upscale 4k in Firefly boards I get fails only. I see this for a long time in my board and after a while it is disappeared and also I don’t have an Upscaled video in my board. It takes credits too.

 

When will this bug finally dissolved? Like this it’s impossible to use inside Firefly. 

 

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 3, 2026

    Hi Minouche31291795jvgj,

    Thanks for bringing this to our attention.
     

    I ran a quick test on my end with Topaz Astra, and it seems to be working fine.

    If you’re still unable to upscale your videos in Boards, could you please share which operating system and browser you’re using?


     

    Regarding your credits: when a generation is triggered, the credits are deducted. If an error occurs, those credits should automatically be returned to your balance. Could you double‑check your Generation history to confirm?
     

    Let us know what you find, and we’ll be glad to look further into this.

    Hajar
     

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