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Minouche31291795jvgj
Participating Frequently
March 3, 2026

Topaz Astra fails in Boards while upscaling 4k

  • March 3, 2026
  • 2 replies
  • 133 views

Hi, 

 

When I want to use Topaz Astra upscale 4k in Firefly boards I get fails only. I see this for a long time in my board and after a while it is disappeared and also I don’t have an Upscaled video in my board. It takes credits too.

 

When will this bug finally dissolved? Like this it’s impossible to use inside Firefly. 

 

Title edited by mod

      2 replies

      tillermannj
      tillermannj
      Participant
      March 9, 2026

      I get the same error message as well, trying upscale old 720p clips in .mp4. Tried different clips, the box just dissapears and the error message pops up. Are there any limitations to the clips you can upload? Why does it keep happening?

      I use Google Chrome and windows 11.

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      March 10, 2026

      Hi tillermannj,

      Thanks for bringing your question in.

      From what I noticed while testing with Topaz Astra, if you wish for the Enhancement to be Creative, the uploaded files must not exceed 450 frames, in such case a small warning message should appear like this:
       

      Upscale Astra limitation

      If you wish, you can share your clip with us and I’ll test with it and get back to you with any additional information to what might be the cause of the error.

      We would love to help.

      Hajar

      tillermannj
      tillermannj
      Participant
      March 10, 2026

      Thank you for the reply, but I used the “precise” enhancement, not “creative”. How can I share the clip with you?

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      March 3, 2026

      Hi Minouche31291795jvgj,

      Thanks for bringing this to our attention.
       

      I ran a quick test on my end with Topaz Astra, and it seems to be working fine.

      If you’re still unable to upscale your videos in Boards, could you please share which operating system and browser you’re using?


       

      Regarding your credits: when a generation is triggered, the credits are deducted. If an error occurs, those credits should automatically be returned to your balance. Could you double‑check your Generation history to confirm?
       

      Let us know what you find, and we’ll be glad to look further into this.

      Hajar
       

      M
      Minouche31291795jvgjAuthor
      Participating Frequently
      March 10, 2026

      Hi, sorry for the late Replay, it was working couple days after i wrote the message. But most of the times Topaz is giving errors also With images.   

      The weekend it was working for me for video upscale, but yesterday i tried upscale an image and there was an error too.

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      March 11, 2026

      Thanks for the update, Minouche31291795jvgj 

       

      It would be very helpful if you could share the exact error message, along with the image or video you’re trying to upscale and the settings you selected for that process.

      This will allow us to narrow down the issue and keep you informed as we investigate further.

       

      Looking forward to your response.


      Hajar

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