Translate video is not working of Firefly

@cruzs33711434 According to Adobe support, due to state laws regarding AI and video Texas and Illinois locations are blocked by geofencing. VPN does not bypass either.

Hello @cruzs33711434,

Where are you located?

My best,
    droopy

Where can I find this info about Translate being blocked in certain US States?

I bought the basic $9.99 firefly plan and I used the feature once but was not able to download the video. I now get this message on Chrome, Firefox, and Safari and I cleared my cache and cookies,

"Can’t access

Hi Kevin, I am in Illinois; however, I have Creative Cloud Pro Plus All Apps (Creative Cloud for enterprise All Apps – Edition 4 w/Premium Stock)

Hi @E.Lo where specifically in the US? Translate is blocked in Illinois and Texas and requires All Apps Pro Edition 4 to work.

Hi E.Lo!

Sorry to see that. Could you check with your admin if this feature is available in your plans? 

Hi Kevin, i'm located in the U.S., the plan I'm on is Adobe for Enterprise

Hi @E.Lo two questions - 1. Where are you located? and 2. What plan are you subscribed to?