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IIIRD PC
Participating Frequently
Sep 25, 2026 4:39 AM UTC
Open for Voting

UI freezes when you have large generation history

firefly is unusable if you have a lot of generations. i have over a 100 and it freezes every time trying to load thumbnails. When trying to generate while this is happening nothing happens. it says that firefly is unresponsive.

I have over 100 generations and Firefly freezes on ‘unresponsive’ error every time I try and load the ‘Generation History’ page. I am also not able to create any new generations during this time. I have checked my system and I have a enough storage and Ram, im not running any other programs either, chrome and internet and all is good. 

 

It has become unusable. I am not going to pay for something that never works. 

    9 replies

    IIIRD PCAuthor
    Participating Frequently
    Sep 25, 2026 4:46 PM UTC

    I have downloaded the files but if you want to go back and edit a file from the generations history, you are not able to. I am not able to edit any of the files in my generations history and the only way to actually do a new generation during this time is to clar cache and open a new tab. 

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      N8.
      Community Expert
      N8.Community Expert
      Sep 26, 2026 8:27 AM UTC

      ​@IIIRD PC 

      This is nothing short of frustrating. Asking for a video helps pinpoint what is happening.
       

      Could you create a full screen video of your workflow showing us what is happening? This would help considerably.
       

      Consider clearing cache, cookies, and using a different browser.

      Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
      >>Make sure to remove person details: email address, name... before posting<<

      Nate

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      IIIRD PCAuthor
      Participating Frequently
      Sep 26, 2026 8:52 PM UTC

      I cleared the cache and cookies, i tried on multiple browsers (Chrome, Edge, Firefox) and same results. I am using my own images/photos. They were created by Gemini 3.1 (Nano Banana 2). 

      Steps To Reproduce for Issue #1

      1. Create about 250+ generations
      2. Once complete, proceed to the Generations History page and notice thumbnails starting to populate
      3. Scroll down
      4. You will notice that thumbnails will start to take some to time to load as you scroll down. 
      5. You will then start to see the error message that reads “Page Unresponsive” and gives option to Wait or Exit Page
      6. If you click ‘Wait’ it will eventually load but it will take longer and longer each time until the page freezes. 
      7. It typically takes about 20 to 30 minutes of this before it freezes so it would take too long and too much memory to make a video of that. If you follow these steps then you should be able to reproduce the issue. 
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        caring_elegance00a0
        Participant
        Sep 25, 2026 10:25 AM UTC

        i am also having this issue when trying to pick up from one of my files in my generations history. when i click one of them it just completely fails and crashes the page or loads forever or nothing

         

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          N8.
          Community Expert
          N8.Community Expert
          Sep 25, 2026 12:57 PM UTC

          Hey ​@caring_elegance00a0 

          Have you attempted to download the images from you Creative Cloud app as suggested below?
          Nate

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          N8.
          Community Expert
          N8.Community Expert
          Sep 25, 2026 9:39 AM UTC

          Help us. Help you. ​@IIIRD PC 


          We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
          Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

           

          Steps to take
          This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

          Could you create a full screen video of your workflow showing us what is happening? This would help considerably.
           

          Which model(s) are you using?
          Consider clearing cache, cookies, and using a different browser.

          Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
          >>Make sure to remove person details: email address, name... before posting<<

          Nate

          Translate
          IIIRD PCAuthor
          Participating Frequently
          Sep 26, 2026 9:14 PM UTC

          I cleared the cache and cookies, i tried on multiple browsers (Chrome, Edge, Firefox) and same results. I am using my own images/photos. They were created by Gemini 3.1 (Nano Banana 2). 

          Steps To Reproduce for Issue #1

          1. Create about 250+ generations
          2. Once complete, proceed to the Generations History page and notice thumbnails starting to populate
          3. Scroll down
          4. You will notice that thumbnails will start to take some to time to load as you scroll down. 
          5. You will then start to see the error message that reads “Page Unresponsive” and gives option to Wait or Exit Page
          6. If you click ‘Wait’ it will eventually load but it will take longer and longer each time until the page freezes. 
          7. It typically takes about 20 to 30 minutes of this before it freezes so it would take too long and too much memory to make a video of that. If you follow these steps then you should be able to reproduce the issue. 

          Steps To Reproduce for Issue #2 (Video Provided)

          1. Create about 250+ generations
            Once complete, proceed to the Generations History page and notice thumbnails starting to populate
            Double click on any of the generations to open
            The page will be re-directed to the Generate page but the generation will never populate. 
            You will continue to get the “Page Unresponsive” error message and the generation never populates

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