Un bicho no, pero no puedo comprar creditos, porque?

Hi ​@Eduardo30529553muyu,

Thanks for reaching out. I'm sorry you're running into this issue.

If you're unable to purchase credits, could you help us narrow down the cause by providing a bit more information?

• What happens when you try to purchase credits? Do you see an error message or does the purchase page fail to load?
• Are you trying to purchase credits through the Firefly website or through your Adobe account page?
• Is the issue occurring on multiple browsers or devices?
• Are you able to access other account and subscription pages normally?
• Which country/region is your Adobe account registered to?
• If you receive an error message, could you share a screenshot of it?

As a few quick checks, you may also want to:

• Sign out and back into your Adobe account.
• Try a private/incognito browser window.
• Test a different browser or device.
• Verify that your payment method is valid and up to date.

Regards,

Tarun