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reliable_connoisseur0825
Participant
November 26, 2024

Unable to access Adobe Firefly.

  • November 26, 2024
  • 1 reply
  • 77 views

The message that "Unable to access firefly. Please contact your administrator for more information." was displayed.

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
November 26, 2024

Hello @reliable_connoisseur0825,

Thank you for your message. I am sorry you are having this problem. 

Are you an enterprise or school customer by any chance? If so, your local Adobe administrator has to grant access to firefly. You would need to contact them to be given access. If you are not sure who that is, start with IT.

 

If you are not an enterprise or school customer, please reply with a screenshot of the error.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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