Participant

Unable to Access Firefly Video Generation – Creative Cloud Pro for Teams

Forum|Forum|9 hours ago
July 7, 2026
2 replies
22 views

I am experiencing an issue with Adobe Firefly Video Generation on my Creative Cloud Pro for Teams subscription.

My account has Creative Cloud Pro assigned, and I have 4,000 premium generative AI credits available. I am also the administrator for our Adobe Teams organization.

Previously, I was able to generate videos successfully using the same subscription. However, I am now unable to generate any videos. After entering a prompt and clicking Generate, I immediately receive the following error message:

"You don't have access to this feature."

Additional details:

Subscription: Creative Cloud Pro for Teams
Organization Location: India
Text to Image: Working correctly
Video Generation: Fails immediately after clicking Generate for every prompt
Premium Credits: Available
Issue: Started recently; the feature worked previously with the same plan

Could you please verify whether my account and organization have the correct Firefly Video entitlement and confirm if there are any licensing or backend issues preventing access? If necessary, please re-provision the Firefly Video entitlement for my account.

Please let me know if you require my Adobe ID, organization ID, or any additional information.

droopydog500

Community Manager

Hi @Trinity Design Team,

Are you a Creative Cloud for Teams user or an Enterprise user?

droopy

Adobe Community Expert (not an Adobe employee)

T

Trinity Design TeamAuthor

Participant

Hi @droopydog500 ,

It's Creative Cloud Pro for Teams, and I am the admin. I can access and work on all the apps except this video creation. Please check the additional info in my initial post.

O

Oh.N8

Hey @Trinity Design Team

I have had this problem before. Log out of your creative cloud app and then log back in.
If the issue persists, please tag me.

Cheers

Nate