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rudy_kuhn
rudy_kuhn
Participant
April 11, 2026

Unable to cancel a plan. I have multiple plans and don't need them anymore. I follow all the steps to cancel a plan, but the last page remains white and I'm unable to cancel any of my plans.

  • April 11, 2026
  • 1 reply
  • 17 views

I go to my account page. I see all 5 plans. I click on “Manage plan”. 

I click on “Cancel your plan” and then nothing happens. I get the next screen and the wheel will spin for hours without ever showing the page. 
 

Please help me to cancel all my plans. My project is finished and I don’t need any plan at the moment. 

      1 reply

      UndermaxOk
      UndermaxOk
      Participant
      April 11, 2026

      Me too!

      rudy_kuhn
      rudy_kuhnAuthor
      Participant
      April 11, 2026

      Try a different browser. Safari instead of Chrome worked for me. 

      UndermaxOk
      UndermaxOk
      Participant
      April 11, 2026

      Hello!
      I have tried with: Chrome, Microsoft Edge, Firefox, and none of them have worked for me, and the same thing happens. I currently do not have Safari available, anyway it seems shameful to me that this functionality does not work since they are literally playing with our money. What I will do is contact support, but they are only available Monday to Friday during business hours, so in the meantime, I will have to wait.

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