Unable to convert images to video.

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I've uploaded 2 images to be converted to a video. The app says 'generating video' and doesn't move further. Its like stuck there for minutes.

Kartika Rawat

Community Manager

Hi wonderful_Songbirddc03!

I'm sorry to hear that. Which model are you using? Have you considered trying on another browser? You can also try clearing the browser's cache.

Let us know.

Thanks,
Kartika

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N8.

@wonderful_Songbirddc03

I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

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