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Hayley37941155srrs
Participant
September 6, 2026

unable to create video in Firefly. It's taking my credits but not generating any video for me.

  • September 6, 2026
  • 1 reply
  • 15 views

I am trying to create 8 second video clip in Firefly and it is not generating the video.  It says that it is generating video but after 20 minutes, the video has still not generated.  It is using up my credits but not giving a result.  I am trying Seedance 2 and Veo3 and neither are working.

i’m left without my credits and not video.  Please help.

      1 reply

      N8.
      Community Expert
      N8.Community Expert
      September 18, 2026

      Hey ​@Hayley37941155srrs 
       

      Creative Cloud app ​​​​​​​

      I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

      Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

      >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
       

      How to reliably download your files
      In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

      https://youtube.com/shorts/fCgb1ZR48tU?feature=share

      Cheers

      Nate

       

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