Skip to main content
H
harmonious_problem_1131
Participant
August 7, 2025

Unable to download generated video with Firefly

  • August 7, 2025
  • 4 replies
  • 1621 views

Hello,

I am writing to report a bug with the Firefly interface.

 

After generating a video, I am unable to download the content. Neither the button in the overlay on the video nor the black button in the right corner works (please refer to the attached screenshot).

 

 

 

I am using an Enterprise plan, and my account shows 3500/4000 credits available.

I have tested this on Safari, Version 18.5 (20621.2.5.11.8), and Arc, Version 1.106.0 (66192) with Chromium Engine Version 138.0.7204.185. The problem occurs on both browsers.

 

An additional screenshot provides the specifications of my computer and operating system.

Thank you.

    4 replies

    T
    toltec
    Participant
    August 10, 2025

    Thanks for the rapid response.It does work if i go to my history.Thanks again

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    August 7, 2025

    Hi @harmonious_problem_1131,

     

    If you go to the Generation History on the Files tab, can you download it from there?

     

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)
      R
      royw31766796
      Participant
      August 7, 2025

      I couldnt seem to download my video after generating it. 

      S
      Community Manager
      SamarthSCommunity Manager
      Community Manager
      August 7, 2025

      Hi @royw31766796!

       

      I'm sorry for the issue. This seems to be a browser issue. Could you try using a different browser? 

       

      Thanks 

      ^Sam
      H
      harmonious_problem_1131Author
      Participant
      August 7, 2025

      Hi SamarthS,

       

      Thank you for your response.

       

      If I understand correctly, I can generate a video (which is what I did), watch it, but I cannot download it?

       

      To generate the video shown on the screen, it used 100 credits. So, the generation uses credits, but what should the company buy to download the generated content? It sounds tricky.

       

      I can use Firefly for images without any trouble.

      S
      Community Manager
      SamarthSCommunity Manager
      Community Manager
      August 7, 2025

      Hi @Laurent30517049sulo!

      Thanks for sharing the details. Not all enterprise accounts have video generation credits. Please check with the local Admin for the plan. 

       

      ^Sam
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices