Participant

unable to download image on Android app

Forum|Forum|2 months ago
March 5, 2026
15 replies
161 views

Participant

No puedo descargar los archivos que creo con la app. Siempre me dice que hay un error, que lo intente más tarde pero siempre da error
Cuando quiero descargar una imagen generada con la app, no se descarga, aparece un aviso de error en todos los casos

oanderle

Participant

Not able to save my own creations for 2 days

Hello. I get this red error message when pressing the download button on the image (I also get the same error message when downloading from generation history)

Downloads are working on my PC

Oscar (aka Oanderle)

Hajar Toutsi

Community Manager

Hi oanderle,

Thanks for flagging this.

Could you please confirm whether you keep seeing this error regardless of which model you’re using?

In the meantime, try saving your generations to Favorites by clicking the star icon, then checking the Favorites section under Your Stuff.

If that doesn’t work, please try the Share options for example, opening the file in Express and see if you’re able to download it from there.

Let us know if any of these workarounds help.

Hajar

oanderle

Participant

Hello thank you for your response, it is still not working currently. I have tried to add the image to favorites and download from there under my stuff it was still unsuccessful. I also did attempt to open the image in express however, the screen appears to be stuck at 98% as shown in the screenshot below (I am able to open the image in Express through the app, but not from the Firefly app)

Oscar (aka Oanderle)

Hajar Toutsi

Community Manager

Hi Pepeks,

Thank you for bringing this to our attention.

Could you please confirm which Google model you were using? Also, does the error occur when you try another model, or is it specific to this one?

Let us know so we can better understand the issue.

Hajar

PepeksAuthor

Participant

Google Gemini 3.1, saya tidak dapat save gambar.

Hajar Toutsi

Community Manager

Thanks Pepeks for confirming.

We’ll escalate this issue to the product team for review.

In the meantime, could you check your Generation History tab to see if you can download your creation there? You might also try saving it to your Favorites by clicking the star icon, then looking under the Favorites section in Your Stuff.

If that doesn’t work, please try the Share options for example, opening the file in Express and see if you’re able to download it from there.