Unable to generate videos — repeated errors, urgent response required

Hi MarcUrtasun,

We understand that it can be frustrating when you run into errors and cannot generate the images and videos you need. In order to assist you we ask you to provide additional information.

Something went wrong:

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).

• Workflow Context:

  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)

  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).

  • The full prompt you were using.

  • Copies of any reference images, keyframes, or original images used.

(Make sure to remove person details: email address, name and etc. before posting)

Obs: You can also check this article that explains the most common reasons that trigger the error you’ve been seeing.

Thanks

Matt