Participant

Unable to work with Firefly in any browser (web version) Buttons don't recognize mouse clicks

Forum|Forum|24 days ago
July 6, 2026
3 replies
71 views

After restarting the browser or refreshing the page, it's impossible to work properly in Firefly. Most buttons (like the "Add Reference" button) no longer respond to mouse clicks. I've attached a log file, which shows countless errors. This problem has been going on for about a week now. The Android app works fine.

console-export-2026-7-6_20-58-19.txt

Torsten.H

Inspiring

I’m experiencing the same problem with Adobe Firefly.

I tested Firefly in both Firefox and Chrome, with the same results. After using Firefly for a while, mouse clicks frequently stop responding, keyboard input only works intermittently, and sometimes I’m unable to start a generation at all.

I also tested disabling my ad blocker. At first, this seemed to solve the issue, but the problem returned, so the ad blocker does not appear to be the cause.

Pressing F5 immediately restores functionality, but only temporarily. After some time, the same problems occur again.

It therefore seems to be some kind of refresh, session, or UI issue rather than a browser-specific problem

(I don’t use VPN btw)

Tarun Saini

Community Manager

Hi @Torsten.H,

Thanks for reaching out! To help us investigate further, could you please provide the following?

A screen recording showing the issue occurring.
The approximate time when the issue last occurred.
A HAR file captured while reproducing the issue.

You can check the steps below.

Steps- Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Express.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

droopydog500

Community Expert

Hello @dpeter70,

After analyse the log file, it seems that connexions are being blocked. Can you please try the following steps as a test:

1. Try disabling any VPN, proxy, or DNS filtering service temporarily and test again.
2. Disable all browser extensions (particularly ad blockers, privacy tools, or security extensions) and test in a clean browser profile.
3. If you are on a corporate network, ask your IT team to whitelist the following domain: *.adobe.io, as several adobe.io subdomains appear to be blocked. (More detailed information is located in: Unable to reach Adobe servers).
4. Test using a mobile data connection rather than your usual network to confirm whether the issue is network-related.

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

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