Skip to main content
dpeter70
dpeter70
Participant
July 6, 2026

Unable to work with Firefly in any browser (web version) Buttons don't recognize mouse clicks

  • July 6, 2026
  • 1 reply
  • 10 views
After restarting the browser or refreshing the page, it's impossible to work properly in Firefly. Most buttons (like the "Add Reference" button) no longer respond to mouse clicks. I've attached a log file, which shows countless errors. This problem has been going on for about a week now. The Android app works fine.

      1 reply

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      July 7, 2026

      Hello ​@dpeter70,

       

      After analyse the log file, it seems that connexions are being blocked. Can you please try the following steps as a test:

      1. Try disabling any VPN, proxy, or DNS filtering service temporarily and test again.
      2. Disable all browser extensions (particularly ad blockers, privacy tools, or security extensions) and test in a clean browser profile.
      3. If you are on a corporate network, ask your IT team to whitelist the following domain: *.adobe.io, as several adobe.io subdomains appear to be blocked. (More detailed information is located in: Unable to reach Adobe servers).
      4. Test using a mobile data connection rather than your usual network to confirm whether the issue is network-related.

       

      Thanks,

          droopy

      Adobe Community Expert (not an Adobe employee)
        Firefly Community Gallery
        Adobe Firefly

        Remix with Firefly Community Gallery

        Thousands of free creations to fall in love with and remix in Firefly.

        Explore now
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices