Unlimited Generations Issue

Hello,

Like several other users, I’m posting regarding the Firefly “unlimited generations until January 15” promotion. I also received an in-app message stating that I could enjoy unlimited Firefly generations until Jan 15, however this promo ended for me on Dec 14th (screenshot attached).

I read a post confirming that the other user has had this offer reactivated after bringing up the issue with Adobe so I'm posting here so that my access can be restored like was done with them.

 

Much like this other user who had their access restored, I am an EU consumer and am protected by the same EU Consumer Protection Laws that motivated restoring their access to the generation features that were promised/advertised. 

 

I would greatly appreciate a prompt resolution consistent with how this matter has been addressed for other users.

 

Thank you for your help.