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adamapollo
adamapollo
Participant
May 7, 2024

Uploading JPG is not Working

  • May 7, 2024
  • 1 reply
  • 224 views

I'm attempting to upload JPEG files (.jpg or .jpeg) but the system tells me that the file format is not supported, and that only jpg, png, etc are allowed.

 

They are definitely JPEG files, fully inspectable as such in info and file parsing. 

 

I'm excited to try this system! 

 

Thanks,

Apollo

    1 reply

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 7, 2024

    @adamapollo is it any .jpg file or one specific one? Do you have access to Photoshop or another program where you can save a different format?

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      May 7, 2024

      Hi Apollo!

      Sorry to hear that. Can you share a sample file with us to test? What's the source of the images? 

       

      Thanks,

      KR

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