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Cheerful_grace6e5c
Participant
October 13, 2026
Needs More Info

Upscale not working with Topaz model

when i am upload any image for upscale, did not get upscale in topaz gigapixel, upscale only working in firefly, not in topaz gigapixel, please fix it this issue

I had trying for upscaling in topaz gigapixel from last 3 days, but same issue occuring, please fix it or guide me what to do

      1 reply

      Gabriel Grundler Y.
      Community Manager
      Gabriel Grundler Y.Community Manager
      Gabriel Grundler
      October 13, 2026

      Hey, Cheerful_grace6e5c!

       

      As a first step, could you try these quick fixes?

      • Clear cache and cookies: Sometimes a simple refresh clears the block.

      • Test in incognito mode: Browser extensions (like ad blockers) often interfere with generations.

      If it's still failing, please share the following details so our team can investigate:

      • A full-screen recording showing exactly what happens from start to finish.

      Thanks!

       

      Best,

      Gabriel

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