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Jakub36450298wyx4
Participant
April 1, 2024

Used up 95 credits. Progress got wiped. Need a refund.

  • April 1, 2024
  • 3 replies
  • 334 views

The title says it all. I'm on mobile, and after the viewport refreshed by itself (I need to emphasize; the viewport, not the tab) all of my work got reverted. I need either my credits or money back ☹

    3 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    April 7, 2024

    We cannot help you here in the user forum with account credits. You would need to contact Adobe customer service: https://helpx.adobe.com/contact.html

     

    I can offer a tip for the future.  Because of the potential for a reset when you leave the mobile browser and return, I favourite the image before switching to another app/browser tab.  Then I can get back to where I was if it resets.  It bloats my favourites list, but I would rather have bloating than loss.

    Adobe Community Expert (not an Adobe employee)
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      April 7, 2024

      @Jakub36450298wyx4 

       

      I've merged your duplicate posts into one thread for you.

       

      Jane

      J
      Jakub36450298wyx4Author
      Participant
      April 1, 2024

      I used up 30 of my credits, and when I switched apps for a second to check a reference image, the UI failed to render. Upon switching to PC version of the site, since I'm on mobile, all of the progress got wiped. I believe I deserve to be reimbursed.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        April 1, 2024

        is this a stock question? a stock contributor question? something else?

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