using credits

Hey ​@brilliant_youth5CED 

could you provide an example of your prompt? 
This would help, as well. 
 

Suggestions on How to Prompt
https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404

When I use a reference image and want to keep the reference I tend to use one these prompts at the beginning of the Prompt.

Prompt suggestion 1
Keep the reference image…

Prompt suggestion 2
Use the reference image…

Nate

Hey ​@brilliant_youth5CED 

Help us. Help you. 
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Definitely need more information on what you mean.
Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Have you tried a different browser? cleared cache?

>>Make sure to hide your personal information: email account and anything other personal details.<<

Cheers

Nate