Participant

uuid error

Hi yesterday I was making content in my firefly board and out of the blue there was a error and I can’t use my board anymore or download my content.

I use Safari browser, I have all updates so I don’t know how to solve this.

It is happening a lot since 2026 :(

Community Manager

Hi Minouche31291795jvgj,

We appreciate you sharing the details with us.

Looking at the error message, here are a few things you can try:

Refresh the page or return to the home page as suggested by the error message.
Sign out of your Adobe account and sign back in.
Clear your browser cache and cookies.
Try accessing the service in a different browser or after restarting your computer.
If that doesn’t help, switch to another network connection, sometimes a firewall can block Firefly.

If the problem still persists after these steps, let us know. It may be an issue on our side, and we’ll escalate it to the right team.

Hopefully this gets resolved quickly!

Hajar

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