Could you please reply with the following information: An example of the prompt that you are using as well would help.
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?
• A copy of the keyframe(s) or reference images (if any) you were using.
This helps us help you. Sometimes there might be a trigger word in the prompt.
Common problems
Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)
or
- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on... Many Generation Models will not generate anything to do with children.