Veo 3.1 Can't load We can't process this prompt. You can edit and try again. Every time I try to make a video

November 14 2026 

I am continuing to experience two issues with Adobe Firefly:

Veo 3.1 Fast: Video generation repeatedly fails with the message, “Can't load. We can't process this prompt. You can edit it and try again.” The error continues even when I use different prompts.

Kling Video 2.5 Turbo: Videos generate, but there is no audio in the finished video even when I select the audio option. I also occasionally receive the same “Can't load” error.

I contacted Adobe Technical Support via chat and followed the troubleshooting instructions provided. I cleared my browser cookies and attempted to regenerate the videos in the same browser, but the errors continued. As instructed, I then tried a different browser and experienced the same problems.

Based on these troubleshooting results, I suspect the issue may be on Adobe’s end rather than with my browser or prompts. The Adobe support technician agreed that this may be the case and told me that the team would be alerted and that I should allow a few hours for the issue to be addressed.

I want to emphasize that I absolutely love Adobe products and have had a wonderful experience using Adobe Firefly for my creative work. Adobe is a great company, and I have every confidence that the team will work diligently to investigate and resolve these issues. I greatly appreciate the assistance I have already received from Adobe Technical Support and look forward to continuing to use these excellent creative tools.

facing this sort of issues

I don’t seem to have the problem with Kling so I have been using that instead of Veo when Veo errors. Plus Kling uses less credits.

Hi ​@Randy_111 ​Did you also check this error? https://community.adobe.com/bug-reports-403/adobe-firefly-keeps-reporting-error-trying-to-create-image-to-video-on-veo-3-1-fast-i-think-there-were-some-credits-not-refunded-this-keeps-happening-for-days-now-what-s-the-problem-1546972?tid=1546972&fid=403banana

Try using external provider for veo3.1. I subscribed with google ultra and it works well. Although I really hope adobe firefly team could solve this issue as soon as possible

I've been using Kling and it doesn't work either. Deep down, Adobe is a real disappointment. How can they charge such high prices if everything is essentially locked? Sure, you can generate images, but they're low resolution, and what good is that, really? Besides, the video creation process is always blocked for some unknown reason.

Hey ​@Randy_111 

Thank for sharing the prompt:
Remove the word: boy. That should resolve the problem.
 

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 
• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
• Nudity

Cheers

Nate

Hey ​@Randy_111 

 

Could you please reply with the following information:
An example of the prompt that you are using as well would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you. Sometimes there might be a trigger word in the prompt.

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 
• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
• Nudity

Cheers

Nate