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Known Participant
April 18, 2026
Sticky

Veo 3.1 Can't load We can't process this prompt. You can edit and try again. Every time I try to make a video

  • April 18, 2026
  • 3 replies
  • 75 views

See screen shot.

    3 replies

    Melfarkan
    Known Participant
    April 24, 2026

    I've been using Kling and it doesn't work either. Deep down, Adobe is a real disappointment. How can they charge such high prices if everything is essentially locked? Sure, you can generate images, but they're low resolution, and what good is that, really? Besides, the video creation process is always blocked for some unknown reason.

    April 20, 2026

    Hey ​@Randy_111 

     

    Thank for sharing the prompt:
    Remove the word: boy. That should resolve the problem.
     

    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.
    • Nudity

    Cheers

    Nate

     

    April 19, 2026

    Hey ​@Randy_111 

     

    Could you please reply with the following information:
    An example of the prompt that you are using as well would help.

    • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

    • A copy of the keyframe(s) or reference images (if any) you were using.

    This helps us help you. Sometimes there might be a trigger word in the prompt.


    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.
    • Nudity

    Cheers

    Nate

     

    Randy_111Author
    Known Participant
    April 19, 2026

    Veo 3.1 
    Can't load

    We can't process this prompt.
    You can edit and try again.

    Simple prompt of “Have the boy slowly climb the tree and say happy birthday”

     

    Kartika Rawat
    Community Manager
    Community Manager
    April 20, 2026

    Hi Randy_111!

    Thanks for reporting this. I tried the prompt, and I'm getting the same issue. I have escalated the issue to the product team. I’ll update you once I hear back from the team. 

     

    Kartika