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Participant
October 13, 2023

Vertical Image is rotated and cropped upon import

  • October 13, 2023
  • 3 replies
  • 189 views

Whenever I upload one of my vertical images, its comes in rotated and cropped, showing only a small portion of the image.  

 

Using Safari Version 15.4 (17613.1.17.1.13)

on OS Version 12.3.1 (21E258)

Importing an image that is 3024 × 4032

3 replies

Vishal29410929skwq
Participant
March 14, 2026

my image 9:16 not work 9:16

auto generate aspect output 16:9

Hajar Toutsi
Community Manager
Community Manager
March 18, 2026

Hi Vishal29410929skwq,

Thanks for writing in.

Could you please share your reference image along with the model you’ve selected for your generation.
We also need you to attach a public link for the output; you can find it under Your Stuff > Generation History, select the image in question, and choose “Share public link” (If you prefer not to share it publicly, you can still paste the link in the inbox)


Let us know once you have these details.

Hajar

Vishal29410929skwq
Participant
March 14, 2026

1920 x 1080 still size

Anubhav M
Community Manager
Community Manager
October 13, 2023

Hello @P.Amodeo,

 

We are sorry to hear about this experience. Would you mind sharing more details:

  • What module are you using?
  • Please include any screenshots/videos of the issue.
  • Share a sample image.

 

Also, check out our Firefly issues and error page here: (https://helpx.adobe.com/firefly/kb/limitations.html).

 

Looking forward to hearing from you.

 

Thanks,

Anubhav