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P
P.Amodeo
Participant
October 13, 2023

Vertical Image is rotated and cropped upon import

  • October 13, 2023
  • 1 reply
  • 182 views

Whenever I upload one of my vertical images, its comes in rotated and cropped, showing only a small portion of the image.  

 

Using Safari Version 15.4 (17613.1.17.1.13)

on OS Version 12.3.1 (21E258)

Importing an image that is 3024 × 4032

    1 reply

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 13, 2023

    Hello @P.Amodeo,

     

    We are sorry to hear about this experience. Would you mind sharing more details:

    • What module are you using?
    • Please include any screenshots/videos of the issue.
    • Share a sample image.

     

    Also, check out our Firefly issues and error page here: (https://helpx.adobe.com/firefly/kb/limitations.html).

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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