video generated but only showing in preview not downloading or not showing in editor tool too only showing in generated videos

​@efficient_Twilight9783 to add to what ​@Gabriel Grundler Y. requested: could you have a look in your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps.

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hi, efficient_Twilight9783! 

I suggest downloading through the Creative Cloud app, there you will find more stable downloads!

And if that doesn’t work, I ask you to: 

• Clear cache and cookies: Sometimes a simple refresh clears the block.

• Test in incognito mode: Browser extensions (like ad blockers) often interfere with generations.

If it's still failing, please share the following details so our team can investigate:

• A full-screen recording showing exactly what happens from start to finish.

Best,

Gabriel