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fghfd+dfcc
Participant
June 13, 2026
Open for Voting

video generation ai tools are not working

adobe firefly all video generation ai tools are not working they just showing “somthing went wrong” any time.

    1 reply

    N8.
    Community Expert
    June 13, 2026

    Hey ​@fghfd+dfcc 
    Help us help you by providing the following details:

    • A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).

    • Workflow Context:

      • Which Edit tool were you using? (e.g., Upscale, Remove, Prompt, etc.) 

      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.

      • Copies of any reference images, keyframes, or original images used.

    Cheers

    Nate

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