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fghfd+dfcc
Participant
June 13, 2026

video generation ai tools are not working

  • June 13, 2026
  • 1 reply
  • 4 views

adobe firefly all video generation ai tools are not working they just showing “somthing went wrong” any time.

    1 reply

    June 13, 2026

    Hey ​@fghfd+dfcc 
    Help us help you by providing the following details:

    • A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).

    • Workflow Context:

      • Which Edit tool were you using? (e.g., Upscale, Remove, Prompt, etc.) 

      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.

      • Copies of any reference images, keyframes, or original images used.

    Cheers

    Nate