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Participant
September 26, 2026

Video generation keeps telling me "Can't load We can't display the generated video. You can edit and try again." 10 times in a row. Besides being very frustrating, it also subtracts the credits sometimes.

  • September 26, 2026
  • 1 reply
  • 10 views

I created several golf related video's without a problem but now I just keep getting the error "Can't load We can't display the generated video. You can edit and try again". I've tried many times now but the generation just keeps failed. Not only is it frustrating and time-consuming but now I just noticed that credits were subtracted.

    1 reply

    N8.
    Community Expert
    September 27, 2026

    Hey ​@reliable_Sunset7333 

    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.

    If this does not resolve the issue, 
     

     Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Provide your prompt and reference image(s) if there are any?

    Which model(s) are you using?
    Consider clearing cache, cookies, and using a different browser.

    Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
    >>Make sure to remove person details: email address, name... before posting<<

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate