Video Is Generated Without Using the Selected Still Image

Dear Adobe Firefly Support Team,

I am writing to report a bug I encountered while using Adobe Firefly’s video generation feature and to request a refund for the credits that were consumed as a result.

While generating a video, I explicitly selected and set a still image to be used as the source. However, despite this setting, the video was generated without using the selected still image. This issue occurred multiple times, and credits were consumed even though the generation did not behave as expected.

I attempted the generation a total of two to three times under the same settings:

• The first two attempts resulted in incorrect video generation where the selected still image was ignored.

• On the third attempt, I canceled the generation before completion.

Because this behavior appears to be a system bug rather than a user error, the credits consumed during the failed attempts were wasted unintentionally. I kindly request that you investigate this issue and consider refunding the credits used for the incorrect generations.

Below are the detailed settings and conditions:

• Feature: Video generation in Adobe Firefly

• AI model: Veo 3 Fast

• Resolution: 1080p

• Aspect ratio: 16:9

• Duration: 8 seconds

• Attempts: 2 incorrect generations, 1 canceled attempt

• Issue: Selected still image was ignored during generation

• Expected behavior: Video generation should correctly use the selected still image

Thank you very much for your time and support. I look forward to your response.