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Rashmi2024
Participant
July 28, 2026
Open for Voting

Video not generating

Firefly Video is taking my generation credits, but the video never gets created. It stays on "Generating..." for a long time without any error or result. This has happened multiple times with simple prompts and reference images. Please check this issue and restore the lost credits.

    1 reply

    N8.
    Community Expert
    July 28, 2026

    Hey ​@Rashmi2024 

    Video not generating
    Could you please try accessing the video generation feature using this link and let us know if it loads properly?

    If the issue persists, please try a hard refresh of the page by holding the Shift key and clicking refresh/reload.

    You can also try opening the page in a different browser to see if that resolves the issue.

    If it’s still not working, please share a full screenshot (including the URL bar) so we can take a closer look.


    Cheers

    Nate

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