Participant

Video not generating

Forum|Forum|3 days ago
July 28, 2026
1 reply
5 views

Firefly Video is taking my generation credits, but the video never gets created. It stays on "Generating..." for a long time without any error or result. This has happened multiple times with simple prompts and reference images. Please check this issue and restore the lost credits.

Community Expert

Hey @Rashmi2024

Video not generating
Could you please try accessing the video generation feature using this link and let us know if it loads properly?

If the issue persists, please try a hard refresh of the page by holding the Shift key and clicking refresh/reload.

You can also try opening the page in a different browser to see if that resolves the issue.

If it’s still not working, please share a full screenshot (including the URL bar) so we can take a closer look.

Cheers

Nate