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Participating Frequently
September 11, 2026

Video upscaling not properly selectable

  • September 11, 2026
  • 3 replies
  • 20 views

‘Upscale’ button doesn’t appear selected when clicked, with ‘Prompt’ button still appearing to be selected. The number of credits being used changes though. However, no option to click upscale below the prompt box instead ‘Generate’ button is still there, and remains greyed out.

This problem is happening across Aleph and Firefly, on Chrome and Safari.


Before clicking ‘Upscale’:




After clicking ‘Upscale’:

 

    3 replies

    Tarun Saini
    Community Manager
    Community Manager
    September 11, 2026

    Hi ​@bennveasey,

     

    Thanks for reaching out, and I'm sorry you're running into this issue. To help investigate further, could you please let us know:

    • Does the issue occur with all images or only specific files?
    • Are you signed in with a personal Adobe account or an organization-managed account?
    • Have you tried signing out and back in, or using a private/incognito browser window?
    • Do you see any errors in the browser console or any error messages on screen?
    • Could you share a screen recording showing the behavior, including the Upscale selection and the disabled Generate button?

    In the meantime, please try:

    1. Clearing your browser cache and cookies.
    2. Opening Firefly in an incognito/private browsing session.
    3. Disabling any browser extensions that may interfere with page functionality.
    4. Testing with a different image file to see if the behavior persists.

     

    Regards,

    Tarun

    Participating Frequently
    September 11, 2026

    This happened for about 20 minutes but then it fixed itself, so I can’t provide any of that info.

    However, it’s now not upscaling videos in creative mode (I’ve tried all variations involving subtle/bold and 1080/4K). I’m using the same 20 second long video which previously worked in precise mode optimised for quality, both 1080 and 4K.

     

     

    Kartika Rawat
    Community Manager
    Community Manager
    September 22, 2026

    Hi bennveasey!

    Thanks for confirming. Are you still getting issues with upscaing? 

     

    Kartika