video when downloaded has corruption on the bottom half, shows lines

Hi Glenda29038675honx,
We appreciate you bringing this to us.

To help us investigate, please attach both the video you downloaded and its link in Firefly, you can find it if you go to Your Stuff > Generation History, select the image in question, and choose "Share public link" (If you prefer not to share it publicly, you can still paste the link in the inbox)

Corruption after download is most likely caused by an encoding or file‑format issue during export.

Please try the following steps and let us know if the issue is resolved:

1. Re‑download the video using a different browser to rule out incomplete transfer.

2. Try another media player

3. Repair the file using free video repair tools that can rebuild headers and fix corrupted frames.

Let us know once you these detailsLet us know once you’ve tried these steps and shared the requested details.

Hajar