Videos are not being generated but my tokens are being taken!

Hi 12Queeny,
 

Thanks for bringing this to our attention.
 

To understand what’s happening on your side, could you share a screenshot of the error you’re seeing? It would also help to know which feature you were using when it occurred, and whether a specific model was involved (for example: Gemini Nano Banana, GPT Image, Firefly Image, etc.).
 

In some cases, generations don’t appear directly on the page you’re working in, but you might still find them under Your stuff > Generation history. When you have a moment, could you check if anything shows up there?
 

Let us know what you find, we’d really like to help you get this sorted.

Hajar