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Participant
September 12, 2026

Videos don't generate, then generate all at once

  • September 12, 2026
  • 1 reply
  • 12 views

I tried generating several videos with Kling 3.0. Some of them had error message some of them produced nothing. I kept retrying. Then 30 minutes later I see all videos there with duplicates I didn’t want because I kept retrying. Also sometimes dialog works and sometimes it doesn’t. I don’t think Firefly is ready to compete with other interfaces based on this behavior. I would like 500 credits refunded.

    1 reply

    N8.
    Community Expert
    September 13, 2026

    Hey ​@mdubx 

    Help us. Help you.

    We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating. Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

    Creative Cloud app

    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate