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Participating Frequently
August 2, 2025

Way too strict

  • August 2, 2025
  • 7 replies
  • 367 views

I'm getting community guidelines alerts preventing me from using any reference image. The images are completely original art and have nothing bad or nefarious about them at all. One is simply an astronaut in a suit and I'm unable to use it as a reference. I think your automated system to check images is extremely flawed and as a paying customer it really disappoints me and discourages me from using firefly for my work. I would love to be able to do simple things that are not breaking any rules but you guys are forcing me to use other ai programs to do what u should be able to do on the app I pay good money for. I'm very discouraged that this is happening because I have lost credits as well. Your system is completely flawed. 

7 replies

droopydog500
Community Manager
Community Manager
August 5, 2025

Hi @Weezypain,

 

It appears it is low contrast that is the issue. The error message is misleading as it is not a guidelines violation, it is the image processor struggling to interpret the image. This issue has been shared with Adobe and they are looking into it.

 

My best,

    droopy

Adobe Community Expert (not an Adobe employee)
WeezypainAuthor
Participating Frequently
August 4, 2025

Thanks so much for doing this and checking. I really feel that the it is hurting Adobe to have an image like this flagged for no apparent reason and that it turns people off from Adobe. Of course guidelines are needed but there has to be a better way to go about it. I appreciate you taking the time to help me and look into this. I've been with Adobe for over 20 years and I really want to stick by it and even promote it but even I have a hard time defending Adobe when they prohibit creators from creating. I don't know if you work for Adobe but if you do I would hope that you can't talk to someone about how damaging this is for people like me who just want to create and instead of being able to use the tool I pay for I'm forced to go elsewhere because of the limitations that shouldn't be happening. I have so much real world experience with Adobe that it's so frustrating seeing something with so much potential be borderline unusable. Thanks again. 

droopydog500
Community Manager
Community Manager
August 4, 2025

Hi @Weezypain,

 

I am not sure exactly why that image is rejected, but it seems to be something with the content of the image. I have seen the model have problems with images with fine lines, but the error in those cases was not a "does not meet the guidelines". This same image was also rejected as a reference image in text to image.

 

I did take this image and alter it by changing the white areas to light blue, and when I did that, it generated both as a keyframe for image to video and as a reference image in text to image. It is possible with slight changes to the image, you can change it enough for it to be accepted.

 

I have asked for this image to be looked at and if I get any additional information, I will post a follow-up.

 

    droopy

 

Altered version:

Adobe Community Expert (not an Adobe employee)
WeezypainAuthor
Participating Frequently
August 4, 2025

Thanks for your reply! This is the image. I've had it for over a decade and cannot remember it a friend made it and sent it to me or if I found it. Appreciate the response. 

WeezypainAuthor
Participating Frequently
August 4, 2025

Yes it was image to video. I even screenshotted it to see if it worked and it didn't. I attached the photo. 

Kevin Stohlmeyer
Community Expert
Community Expert
August 4, 2025

@Weezypain depending on where you acquired the image of an astronaut in a suit, some sites add metadata to prevent their images from being used with AI services and therefore show as blocked. If these are your own original images, as @droopydog500 requested can you post the image and supply the prompt you are using so we can test further?

droopydog500
Community Manager
Community Manager
August 4, 2025

Hello @Weezypain,

Thank you for your message. 

On the astronaut one, was that for text to image or image to video? Could you upload that image?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)