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Sourav26009150bi0p
Participant
May 24, 2026

We can't display the generated video. You can edit and try again.

  • May 24, 2026
  • 1 reply
  • 14 views

I am facing a repeated issue in Adobe Firefly where video generation fails with the message “Can’t load – We can’t display the generated video,” but my credits are still being deducted for unsuccessful attempts. This is unfair and affecting my work. Kindly investigate the issue, restore my deducted credits, and provide a permanent fix as soon as possible. Screenshot attached for reference.

Yeh professional aur strong complaint hai 👍

 

    1 reply

    May 24, 2026

    Hey ​@Sourav26009150bi0p 

    Could you provide an example of the prompt that you are using?
    You may be encountering an issue with the prompt.

    Maybe you have a Long complicated prompts:  you might be asking Kling to do multiple tasks at the same time.
    I suggest requesting one request at a time for best results.

    (short easy to read prompts tend to work very well)
     


    Cheers

    Nate