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Participating Frequently
August 8, 2025

We can't process this prompt because the reference image doesn't meet our User Guidelines.

  • August 8, 2025
  • 15 replies
  • 496 views

I'm using my own generated images to try and use as a style prompt, but get the error message 'We can't process this prompt because the reference image
doesn't meet our User Guidelines. '

15 replies

droopydog500
Community Manager
Community Manager
August 8, 2025

@Kevin Stohlmeyer,

 

Actually, that image is rejected as a keyframe saying it does not meet the guidelines.

 

    droopy

Adobe Community Expert (not an Adobe employee)
Participating Frequently
August 8, 2025

I don't have the page open any more (unless I can search back through my promt history somehow).

 

It was basically something like: 'Burning paper globe crumples into a paper ball and re-emerges as an origami piggy bank'.
(Sounds weird, but there's script I'm following for the narrative).

 

Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2025

The image appears ok - what specific prompt were you using?

Participating Frequently
August 8, 2025

Certainly, here's the image, which I generated using Firefly text to video. I took this last frame and tried to use it as reference to generate a video transition into a new video, but got the message it didn't meet the guidelines??!!!!

Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2025

@David306816550282 can you share the image you are using? We can review and see what could be causing the issue.