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Participating Frequently
August 8, 2025
Open for Voting

We can't process this prompt because the reference image doesn't meet our User Guidelines.

I'm using my own generated images to try and use as a style prompt, but get the error message 'We can't process this prompt because the reference image
doesn't meet our User Guidelines. '

17 replies

Participating Frequently
August 8, 2025

I don't see why? I generated it using Firefly in the first place.

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droopydog500
Community Manager
Community Manager
August 8, 2025

@Kevin Stohlmeyer,

 

Actually, that image is rejected as a keyframe saying it does not meet the guidelines.

 

    droopy

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Adobe Community Expert (not an Adobe employee)
Participating Frequently
August 8, 2025

I don't have the page open any more (unless I can search back through my promt history somehow).

 

It was basically something like: 'Burning paper globe crumples into a paper ball and re-emerges as an origami piggy bank'.
(Sounds weird, but there's script I'm following for the narrative).

 

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Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2025

The image appears ok - what specific prompt were you using?

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Participating Frequently
August 8, 2025

Certainly, here's the image, which I generated using Firefly text to video. I took this last frame and tried to use it as reference to generate a video transition into a new video, but got the message it didn't meet the guidelines??!!!!

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Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2025

@David306816550282 can you share the image you are using? We can review and see what could be causing the issue. 

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