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January 24, 2026

We can't process this prompt because the reference image doesn't meet our User Guidelines.

  • January 24, 2026
  • 1 reply
  • 21 views

I'm a constant user of firefly. And it's been enjoyable for the first half. Now all fo a sudden, firefly is making every reference image use a image that SOMEHOW goes against the policy. Crazy thing is the reference images I'm using from FIREFLY ITSELF. I generated the image from firefly software and use THE SAME software to make the video. I just wanna know what I'm doing wrong honestly...

1 reply

January 24, 2026

Hey @senshi_1734 

 

This does happen. Work arounds that have worked.
Take the image you want to use into say Photoshop, Adobe Express, Illustrator and resave the file name.
Adobe Express is a free app.

Cheers

Nate