We deserve transparency about serverload

I have been doing some testing over the last week, regarding the continued “Something Went Wrong” error. Running the exact same prompt on the exact same image, with the exact same model. Some days, there is no problem. Other days, i get the error. 

There is no other explanation except that Adobe shut it down when there is too much load on their servers.

I do not think its fair that the employees who respond to bug reports keep pretending that this is a user issue, when its very obvious that this isnt the case.