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Participant
January 7, 2025

Whats wrong with my crecits?

  • January 7, 2025
  • 3 replies
  • 180 views

Yesterday I had 1500 credits... Generated some images...
Today... 500 credits....

Create 1 prompt: 350 credits....

3 replies

droopydog500
Community Manager
Community Manager
January 17, 2025

Ah, then your best bet is to work with your local school administrator on this problem.

 

    droopy

Adobe Community Expert (not an Adobe employee)
J-f-reyAuthor
Participant
January 17, 2025

Thats not posible because I have a school licence and only the school admin (says Adobe) may contact Adobe

droopydog500
Community Manager
Community Manager
January 7, 2025

Hello @J-f-rey,

Thank you for your message. I am sorry you are having this problem. 

 

It is possible you had a service subscription expire (for example, you have Creative Cloud all apps and Adobe Stock, and the creative cloud all apps expired, and this example is one where you would go from 1500 to 500 in one day).


But, we cannot see your account here as we are only a community support forum for Adobe customers. You will need to contact Adobe Customer Care directly. Try the link to auto-open the Chat:

 

You can also send a post through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs here of people claiming to work for Adobe. They are likely to be scammers.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)