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alasdair_2476
alasdair_2476
Participating Frequently
February 24, 2026

when generating a video, system continues to generate, without producing a video for over an hour, happened several times

  • February 24, 2026
  • 4 replies
  • 29 views

When generating a video recently, the system continues to show generation screen without confirmation of completion of video. Generation can be displayed for hours. User has to manually stop the generation. No video is produced at times and credits are removed from account. Animated toy continues to display with no completion of task.

    4 replies

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    February 24, 2026

    Hi alasdair_2476,

    Thanks for flagging.

    Can you tell us if the issue happens only when using a specific model, or does it happen regardless of the model you choose? 

    Let us know.

     

    Hajar

      alasdair_2476
      alasdair_2476Author
      Participating Frequently
      February 24, 2026

      Hi. The issue happened with regardless of model used. 

       

      Regards 

      Alasdair 

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      February 24, 2026

      Thanks Alasdair for confirming,

      I will escalate the matter to the respective team to look more into it, and we hope to get this resolved as soon as possible.

      Thanks again for flagging.
       

      Hajar

      alasdair_2476
      alasdair_2476Author
      Participating Frequently
      February 24, 2026

      Rebooted systems and software

      alasdair_2476
      alasdair_2476Author
      Participating Frequently
      February 24, 2026

      After the animated toy and generation went on for approximately 1 hour and then 2 hours. I manually stopped the generation. On one occasion I did have a video in “my stuff” history, however, at other times I dod not have anything produced and the credits were removed from my monthly balance with no output to show for. I rebooted my Laptop, Mobile Phone, Logged out and logged into my laptop and mobile phone, Checked for any update to software, but all up to date. Nothing seemed to work after refreshing and rebooting  hardware and software. 

      alasdair_2476
      alasdair_2476Author
      Participating Frequently
      February 22, 2026

      Video generation keeps going for an hour until manually stop and loose credits 

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      February 26, 2026

      Sorry about the issue. Have you tried another browser? If so, please try deleting cache files and see if that helps.

      Let us know.

      Thanks,

      Kartika

        alasdair_2476
        alasdair_2476Author
        Participating Frequently
        February 26, 2026

        Thank you for your reply. I have tried Safari and Google browsers. Still had the issue with both. 

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