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StevenS
StevenS
Participant
March 11, 2026

When using Firefly I got a codec error. video would not play in preview or in download. Normally I would just reprompt but it cost me 1200 credits. I'd like my credits back.

  • March 11, 2026
  • 1 reply
  • 11 views

prompted a video. spent 1200 credits. gave me back a blank video. nothing played. credits back please

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 11, 2026

    What, exactly, did the error message say?

    How were you playing it?

    Can you use the free MediaInfo and post a screenshot the properties of your video in tree view?

    MediaInfo 

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