whenever i am trying to generate a video it show we can't process the prompt, we can't generate the video, it is genertaed one video with veo but it shows the error that we can't show you the video and my credit is also deducted

​@Exuberant_Euphoria40d7 in addition to what ​@adventurous_creatorb6e8 mentioned

I have noticed something similar when using 3rd party models. As a result, I have had to look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hi, Exuberant_Euphoria40d7!

Most likely the issue is the prompt.

Can you share it so we can understand if it’s within our Guidelines? 

Also, the issue was with VEO or other AI model?
 

Gabriel Grundler

Adobe Employee