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BrianGoebel
Participant
February 18, 2026

Whenever I click on "Manage Account" I get a blank screen with two spinning circles that never stop spinning. I'm trying to change from a Pro Plan to a basic plan. HELP!

  • February 18, 2026
  • 1 reply
  • 38 views

Whenever I click on “Manage account” in the dropdown menu (i.e., the menu that drops down when I click on my profile photo on the top right), I get a screen that says “Welcome to your account, Brian.”  But there are two spinning circles, as if something is trying to load, but nothing ever loads. See first screenshot in attachment 1.

 

I am trying to change from $19.99/month plan to the $9.99/month plan.  But I can’t do that when the screen never loads properly.

ALSO, I am experiencing a similar error when I go to www.adobe.com.  I get a screen with a lot of empty boxes.  It looks like something is trying to load, but it never does.  See screenshot in attachment 2.

In summary, I can’t load the “Manage account” screen from Firefly.  I can’t load the initial page in www.adobe.com.  And I am not able to switch from the Firefly $19.99/month account to the $9.99/month account.

Thank you for your help with this.

 


[PII removed by Community Managr - HT]

      1 reply

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      February 20, 2026

      Hi BrianGoebel

      Thank you for reaching out about this.

      Could you check whether the Manage Account page and www.adobe.com are still failing to load for you? If so, please let us know which browser you’re using so we can dig in more into this.

      I double‑checked on our side and the page appears to be working normally:


      Let us know what you’re seeing and we’ll be happy to assist further.

      Thanks.

      Hajar

      B
      BrianGoebelAuthor
      Participant
      February 21, 2026

      Hi, and thanks for your response.  Yes, the page is still failing to load.  I am using Microsoft Edge.  FYI, I cleared the cache to see if that would help and it did not.  I also tried using Google Chrome to see if that would work, and it did not.
       

      I have attached a copy of my system info in case that helps.

       

      Thanks!

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