While working with AI Assitant, repeatedly about after 2hrs of consecutive work the assistant won't load anymore, history is not accessible.

Hi ​@Robert Molini,

Thank you for the detailed report. The pattern you are describing — the AI Assistant becoming inaccessible after a period of heavy use, with other modules continuing to work normally, and access restoring itself after a few hours — is worth investigating from a couple of angles.

One possibility is the AI Assistant daily credit allowance. During the beta period, the AI Assistant uses a separate daily credit allowance that is distinct from your regular generative credits. This allowance is not displayed anywhere in the UI, so there is no visible counter to warn you when you are approaching the limit. When exhausted, AI Assistant access stops while other Firefly features continue to work normally, and you would normally see a message stating that you are out of credits for the day and that they reset at midnight. This is documented here: https://helpx.adobe.com/firefly/web/firefly-ai-assistant/ai-assistant-faq.html

However the specific symptoms you describe — modules disappearing after a fraction of a second on reload and chat history becoming inaccessible — go beyond what we would typically expect from daily credit exhaustion alone. So there may be something else at play as well.

The screen recording ​@N8.  has requested would be very helpful here — seeing exactly what happens at the moment the assistant stops responding, and what message if any appears, would help determine whether this is the daily limit being hit or a different underlying issue.

    droopy

Thank you ​@Robert Molini  for bringing this to our attention, clearly this should not happen.
The team is definitely going to want to have more information to see if this can be replicated.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<

Nate