Won't translate after video upload

Hello @samantha_2120 ,

Thank you for your message. I am sorry you had this problem.

Can you please tell me what operating system and browser you are using an the version numbers. 

Are you seeing any error in a red box at the bottom of the screen when it returns to the upload screen?

I know you said your credits were used up, but if you could get a screen recording of this it would help a lot.

Thanks,
    droopy

And now it has taken all my credits without generating ANYTHING! 

I am having problem with the translations? I upload the video, select the language and when I click "generate" it goes back to the upload screen. Oddly it worked well with the free credits, but not on full license? HELP!