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Participant
June 13, 2025

Won't translate after video upload

  • June 13, 2025
  • 3 replies
  • 247 views

I uploaded a short video to translate but instead of translating when I click "generate" it it goes back to the uploading screen?

Any ideas?

3 replies

droopydog500
Community Manager
Community Manager
June 13, 2025

Hello @samantha_2120 ,

Thank you for your message. I am sorry you had this problem.

 

Can you please tell me what operating system and browser you are using an the version numbers. 

Are you seeing any error in a red box at the bottom of the screen when it returns to the upload screen?

I know you said your credits were used up, but if you could get a screen recording of this it would help a lot.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
Participant
June 13, 2025

And now it has taken all my credits without generating ANYTHING! 

Participant
June 13, 2025

I am having problem with the translations? I upload the video, select the language and when I click "generate" it goes back to the upload screen. Oddly it worked well with the free credits, but not on full license? HELP!