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Bibin 9846
Bibin 9846
Participant
February 1, 2026

Yesterday I reached but now not getting that credits to video generating

  • February 1, 2026
  • 1 reply
  • 9 views

If iam generating video. It asking to pay money.but I yesterday only recharge this .only some video credits only get what is this

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    February 3, 2026

    Hi Bibin 9846,

    Thanks for reaching out. 

    I want to make sure we understand what’s happening with your credits. When you can, please share a screenshot of what you’re seeing when you try to generate a video, along with the plan or credit pack you purchased. (make sure to hide or blur any personal or sensitive information like your email before posting)

    That will help us check whether the correct amount of credits was added to your account.

    Once you have that info, please drop it here and we’ll take a closer look.

    Hajar

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