"You don't have access to Firefly"

I have an institutional license. Firefly worked until a couple of weeks ago. Now I am getting the message in the browser: "You don't have access to Firefly"... then, when I click on the upper right corner of my browser, under my license, it is telling me that I have 968/1000 credits left. Contacted my system admin, but this is a bug probably on the Adobe side. (We tried to log out and in; cleared the browser cache; rebooted the system... same error). Not super cool when there is a subscription service for Creative Cloud, yet the app is not accessible.