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Hello @Gabriel24909232126z,

Thank you for your message. I am sorry you are having this problem. 

Do you have an enterprise account or a consumer account?

If you have an enterprise account, see your local Adobe administrator. If you are not sure who that is, start with IT.

If you have a consumer account, you will need to contact Adobe customer care. Try the link to auto-open the Chat:

• https://helpx.adobe.com/contact.html?rghtup=autoOpen  
• Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs here of people claiming to work for Adobe. They are likely to be scammers.

Thanks,
    droopy